EVBox enhances its support and services business by introducing remote diagnostics and partnering with EVA Global

AMSTERDAM, May 2, 2024 — EVBox, a global electric vehicle (EV) charging solution provider, announces a strategic shift in its customer support operations. In a bid to ensure service excellence, the company has transitioned its Level 1 support to EVA Global, an EV-specific business partner renowned for its industry expertise and global presence. This collaboration has been in development alongside various initiatives to improve the EVBox Aftersales division, as the company offers EV charging solutions including hardware, software, and services; such as the introduction of the LiveChat and Virtual Assistant on the website and introducing a remote diagnostic system for its fast charging offering. The decision to shift to EVA Global was made as both companies align in their vision of delivering exceptional support tailored to the unique needs of the EV market. For EVBox customers this means 24/7 support in English, Dutch, German and French on Level 1. 

EVA Global boasts a comprehensive suite of services, including Level 1 and Level 2 support, as well as help in managing Field Service Provider (FSP) networks, setting it apart as a specialized partner in the EV industry. With a diverse client base, including Charge Point Operators (CPOs), Fleet Owners, EV Infrastructure companies, the Energy Sector and Vehicle OEMs, EVA Global’s extensive experience and global reach make it an ideal partner for EVBox’s evolving needs. 

EVBox’s main public charging stations evolve around the new generation o its DC fast charging range: EVBox Troniq Modular (up to 240 kW) and EVBox Troniq High Power (up to 400 kW). EVBox support is becoming more proactive thanks to the integration of remote diagnosis telematic device into the fast charging stations. This technology allows the diagnosis of the stations 24/7 and any inconsistency in performance can be picked up by EVBox proactively generating a diagnosis plan within a few hours in order to resolve the issue with the customer as quickly as possible. 

• Enhanced Cost Efficiency: By migrating support operations to EVA Global, EVBox anticipates significant cost savings. A streamlined cost model enables EVBox to allocate resources more effectively while maintaining a high standard of service. 

• Expanded Global Footprint: With headquarters in Tampere (FI), international sales offices and customer service centers in Malaga (ES), Lisbon (PT), and Kuala Lumpur (ML), EVA Global offers a truly global support network, ensuring seamless assistance across different time zones and regions. This consolidated approach provides EVBox with greater control over expenses and service quality.

• Specialized Expertise: EVA Global's dedicated team of professionals brings a wealth of knowledge and expertise to the table, with a focus on delivering tailored solutions for the EV industry. Their advanced skillset and educational background equip them to handle complex customer inquiries with precision and efficiency. 

• Cultural Alignment: EVBox and EVA Global share a common commitment to proactive collaboration and continuous improvement. By fostering a culture of innovation and accountability, both organizations are poised to drive positive change and exceed customer expectations. 

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EVA Global is the leading electric vehicle managed services provider committed to ensuring the reliability, availability and accessibility of your EV charging infrastructure.  

EVA Global is the industry’s partner of choice for maximizing charger uptime and utilization. With our technology platform EVA Global offers a specialized managed service solution from multilingual end-user and technical support to complete infrastructure management services. -Enabling our partners to concentrate on their core business and augment it by offering a charging opportunity.